Engage with and serve customers, plate and maintain food levels, uphold overall restaurant presentation and cleanliness, communicate effectively, and work closely with the team. Restock items and handle delivery orders while collaborating to ensure every Govindas customer receives a warm and welcoming experience through excellent customer service. Embrace and uphold the Govindas culture while supporting the team. This role offers the chance to develop new skills, gain valuable experience, and be part of a positive and vibrant workplace with great customers and a welcoming environment.

Job brief: Serve customers with attentiveness and efficiency, ensuring a smooth and enjoyable dining experience. Communicate effectively with team members and the duty manager to maintain service flow. Keep tables cleared and cleaned, maintain food presentation, and restock items as needed. Engage with customers by providing updates, gathering feedback, and creating a friendly, welcoming atmosphere. Assist the Duty Manager with preparation and restocking tasks, and contribute to restaurant pack-down when on closing shifts.

Responsibilities

Deliver exceptional customer service and create a welcoming atmosphere

Greet and engage with customers warmly

Serve food and drinks efficiently and accurately

Upsell menu items when appropriate to enhance the customer experience

Maintain cleanliness and organisation of tables and dining areas

Ensure food presentation and quality meet Govindas’ standards

Manage tasks efficiently, prioritising customer needs and teamwork

Process sales transactions accurately and efficiently

Maintain overall restaurant presentation, working closely with kitchen staff for smooth service

Communicate effectively with team members and support staff to ensure seamless operations

Follow all health and safety regulations and customer service guidelines

Requirements

Excellent communication and interpersonal skills, with the ability to engage warmly with customers and team members

Confident in providing clear information, handling customer inquiries, and ensuring a positive dining experience

Ability to work efficiently in a fast-paced environment while maintaining attention to detail

Strong teamwork and collaboration skills, supporting both front-of-house and kitchen staff

Reliable and punctual, with a strong work ethic and commitment to rostered shifts

Proactive and self-motivated, with the ability to take initiative when needed

Willingness to learn and adapt to new processes and procedures

Understanding of food handling and health safety standards (training provided)

Ability to follow procedures and uphold Govindas' high service and cleanliness standards

Ensure the seamless execution of kitchen preparations, adhering meticulously to procedures and timelines. Practice precise execution of methods and directions to ensure the quality and consistency of product and, manage your time to ensure all targets are met while supporting the team as required.

Job Brief: Carry out food prep, vegetable orders and kitchen closing tasks, while collaborating seamlessly with the kitchen team and providing essential support in various capacities. Foster a cohesive work environment by assisting colleagues, communicating effectively and ensuring smooth transitions between tasks to contribute positively to the dynamic kitchen environment.

Responsibilities

Execute kitchen prep tasks with precision, adhering to established standards and timelines as well as package and label items accurately for timely delivery.

Provide assistance to the kitchen team and maintain a positive attitude while adhering to policies and procedures.

Collaborate effectively with colleagues to meet collective goals, offering necessary training as directed

Manage time efficiently to support team members as needed, while prioritising kitchen prep tasks according to the shift guide while maintaining a clean working environment.

Place accurate and timely orders for vegetable stock, ensuring the kitchen is adequately stocked.

Maintain product quality and consistency, adhering strictly to health and safety regulations to prevent cross-contamination.

Receive deliveries and organize stock according to procedure.

Communicate effectively, contributing to a positive team morale and a respectful work environment.

Requirements

Consistently arrive on time and demonstrate reliability in fulfilling responsibilities.

Proactive approach to tasks, efficient time management skills, and the ability to prioritize duties effectively in a fast-paced kitchen environment ensuring tasks are completed accurately and efficiently.

Awareness or prior experience working across different shifts, contributing to a well-rounded understanding of kitchen operations.

Strong commitment to following established procedures and methods to maintain consistency and quality in food preparation.

Proficiency in kitchen prep techniques, including ingredient handling, cutting, organizing, as well as stock management.

Collaborative mindset, working effectively with team members to achieve collective goals.

Capacity to adapt quickly to changing priorities and handle multiple tasks simultaneously without compromising quality.

Ability to communicate effectively, and follow directions

Understanding of Govindas Culture

Govindas is looking for dedicated and skilled individuals to join our leadership team across multiple roles, including Restaurant Supervisor (Duty Manager), HR Supervisor or Assistant, Restaurant Manager or Assistant Manager, and Outlets Manager. These positions are suited to those who thrive in a dynamic environment, lead by example, and are passionate about delivering exceptional service while upholding Govindas’ mission and values.

About the Role: As a supervisor or manager at Govindas, you will play a key role in overseeing daily operations, managing staff, and ensuring a high standard of service across all locations. You will be responsible for team leadership, maintaining efficiency, and fostering a positive workplace culture. Depending on the specific role, you may also be involved in HR functions, stock control, customer service management, and operational improvements. We are seeking individuals who can lead with integrity, communicate effectively, and proactively handle challenges. Whether overseeing front-of-house service, supporting HR functions, or managing overall restaurant operations, you will contribute to Govindas’ continued success while growing within a purpose-driven business.

Responsibilities:

Lead and supervise staff to maintain high standards of service and efficiency

Ensure smooth daily operations and uphold Govindas' values and policies

Support and train team members, fostering a positive and productive work environment

Monitor customer experience and address concerns professionally

Manage stock levels, ordering, and supplier coordination as required

Oversee compliance with food safety, health regulations, and workplace safety

Collaborate with senior management to implement improvements and initiatives

Handle administrative tasks, such as rostering, reporting, and HR support, where applicable

Requirements

Proven leadership or supervisory experience in hospitality, retail, or a similar field

Strong communication and people management skills

Ability to work in a fast-paced environment and problem-solve effectively

Commitment to delivering outstanding customer service

Understanding of food safety and workplace compliance (or willingness to learn)

Organisational skills with the ability to manage priorities and meet deadlines

Proactive and self-motivated, with a team-oriented approach

Flexibility to work varied shifts, including weekends and evenings

A strong connection to Govindas' values and mission

As the Maintenance Supervisor, you will play a pivotal role in maintaining our physical infrastructure, equipment, and safety protocols and ensure that facilities are always in a presentable and safe condition for the positive experience of customers and Govindas team members in all outlets and HQ. Your expertise will contribute directly to our guests’ satisfaction and our team’s efficiency.

Responsibilities:
Maintenance Oversight:

Regularly inspect and maintain all restaurant equipment, including ovens, refrigerators, HVAC systems, and plumbing fixtures.

Coordinate repairs and preventive maintenance with external vendors as necessary.

Ensure compliance with health and safety regulations.

General maintenance tasks, an allrounder for management.
Facility & Team Management:

Supervise the upkeep of dining areas, restrooms, and common spaces.

Address facility-related issues promptly, from minor repairs to cleanliness standards.

Collaborate with the cleaning crew to maintain impeccable hygiene.

Serve as the go-to resource for maintenance-related inquiries during shifts.

Organising tradies where necessary, handling, electrical, plumping, equipment repair ect.

Communicating with the restaurant team and reporting project progress

Collaborate seamlessly with other departments to optimize operations.
Inventory:

Manage maintenance supplies, tools, and spare parts efficiently.

Prioritize tasks based on urgency and available resources. Emergency Response:

Execute urgent repairs swiftly, especially during peak hours.

Maintain composure and problem-solving skills when unexpected issues arise.

Requirements:
Technical Skills:

Proficiency in basic carpentry, plumbing, painting and electrical repairs.

Proven experience as maintenance supervisor or similar role

Familiarity with commercial kitchen equipment.

Problem-Solving Abilities:

Resourceful and quick-thinking in resolving maintenance challenges.
Collaboration:

Excellent communication skills and a team-oriented mindset.

Willingness to work closely with diverse teams.
Attention to Detail:

Meticulous in ensuring safety and functionality.

Knowledge of health & safety practices and regulations
Availability:

Flexibility to work evenings, weekends, and holidays as required.